Using examples, 211 Ontario will show us how 211 operators build trust, identify needs, then deliver useful information and referrals to people who contact them with problems with a legal aspect.
211 information and referral specialists will also tell us how community agencies partner with 211 to serve their clients. And they will introduce us to 211’s public dashboard that summarizes what people ask 211, by topic and geographic region.
Join us for tips and resources to improve your referral skills and avoid “referral fatigue” for clients.
Date and time: Wednesday May 25, 12-1pm
Speakers:
Karen Milligan, Executive Director, Ontario 211 Services
Kristen Tomcko, Information, Referral and Data Manager, 211 North
